The Six Sigma Way How Ge Motorola And Other Top Companies Are Honing Their Performance

The Six Sigma Way  How GE  Motorola  and Other Top Companies are Honing Their Performance PDF
Author: Peter S. Pande
Publisher: McGraw Hill Professional
ISBN: 9780071376679
Size: 52.70 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 448
View: 2139

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Book Description: An implementation blueprint for SIX SIGMA! "The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." John Biedry, VP Quality & Compliance, Sears Home Services. Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way: Addresses the challenges and politics of launching, leading, and training people for Six Sigma. Focuses on implementing the major steps and quality improvement tools in the Six Sigma system. Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.

Transactional Six Sigma And Lean Servicing

Transactional Six Sigma and Lean Servicing PDF
Author: Betsi Harris Ehrlich
Publisher: CRC Press
ISBN: 9781420000337
Size: 19.26 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 296
View: 3735

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Book Description: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

How Management Programs Can Improve Organization Performance

How Management Programs Can Improve Organization Performance PDF
Author: Richard E. Crandall
Publisher: IAP
ISBN: 1623969816
Size: 27.22 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 609
View: 2663

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Book Description: All organizations operate in an environment that is rapidly changing. To be successful, the organization must also change. The question is what to change and how. This book will describe in some detail a number of management programs, many of which are known by their threeletter acronyms, such as JustinTime (JIT) or ServiceOriented Architecture (SOA). A management program is designed to improve an organization’s effectiveness and efficiency. However, there are so many management programs it is often difficult for managers to decide which one would be most appropriate for their operation. This book will describe an array of management programs and group them to indicate their primary purpose. The book will also outline a process that will enable managers to select the most appropriate management program to meet their immediate and longterm needs. Implementing a management program is no small task. It can be expensive, timeconsuming, and disruptive of normal operations; therefore, the choice of the management program requires careful selection and implementation. Care must be taken to increase the likelihood of successfully implementing new ventures in all types of organizations – business, nonprofit and governmental agencies. Many ventures fail, or achieve limited success, not because the idea isn’t good but because the organization has not adequately prepared its internal capabilities to meet the environmental conditions in which it operates. An important feature of this book is that it can be updated periodically to add new programs and phase out programs no longer relevant. The book will provide readers with a comprehensive description of the most popular management improvement programs and their primary applications to their organizations. We will discuss the philosophy and principles of these programs and include a discussion on how to use each program to achieve optimum success. A central theme of this book is to not just adopt an improvement program for the sake of adopting it, but to match the improvement program with the specific needs in an organization. In the chapters that follow, we will illustrate how this matching process can be conducted. Above all, we plan the book to be a concise and useful resource to both practitioners and academics. Here is what you can expect in the chapters.

The Business Ethics Activity Book

The Business Ethics Activity Book PDF
Author: Dr. Marlene Caroselli
Publisher: AMACOM
ISBN: 081441320X
Size: 67.88 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 272
View: 6787

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Book Description: In an age of ethical decay at organizations of every type, a call is being sounded for accountabiliy. Accordingly, companies must educate their employees and executives regarding acceptable practice. The Business Ethics Activity Book presents an array of provocative activities that will help encourage a more ethical approach to:* Leadership: promoting courage, commitment, and moral responsibility* Workplace conduct: building an ethical environment on individual behavior* Salesmanship: exploring the relationships between sellers and their customers* Management: leading employees by example in daily situations* Teamwork: fostering group behavior that reflects the company’s moral outlookEach section features an interview with a leading ethicist, and every activity provides step-by-step instructions. Also, discussion prompts and suggestions for variations enable the trainer or leader to expand each exercise’s application. These exercises will push organizations to challenge the climate of questionable or unexamined ethics and recommit themselves to responsible business methods.

The Objective Is Quality

The Objective is Quality PDF
Author: Michel Jaccard
Publisher: CRC Press
ISBN: 1466573007
Size: 77.11 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 400
View: 1859

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Book Description: Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application – with particular attention to the ISO standards – but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.

Lean Six Sigma For Small And Medium Sized Enterprises

Lean Six Sigma for Small and Medium Sized Enterprises PDF
Author: Jiju Antony
Publisher: CRC Press
ISBN: 1315354977
Size: 22.36 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 215
View: 2810

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Book Description: It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.

Six Sigma For It Management

Six Sigma for IT Management PDF
Author: itSMF the IT Service Management Forum
Publisher: Van Haren
ISBN: 9087531907
Size: 56.48 MB
Format: PDF
Category : Education
Languages : en
Pages : 189
View: 1188

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Book Description: Note: This book is available in several languages: Chinese, English. This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the ‘high-water mark’ of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the ‘what’ of Service Management; Six Sigma defines the "how" process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics.

The Heart Of Change Field Guide

The Heart of Change Field Guide PDF
Author: Dan S. Cohen
Publisher: Harvard Business Press
ISBN: 1422148041
Size: 34.71 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 256
View: 6602

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Book Description: In 1996, John P. Kotter's Leading Change became a runaway best seller, outlining an eight-step program for organizational change that was embraced by executives around the world. Then, Kotter and co-author Dan Cohen's The Heart of Change introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts. Now, The Heart of Change Field Guide provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations. Written by Dan Cohen and with a foreword by John P. Kotter, the guide provides a practical framework for implementing each step in the change process, as well as a new three-phase approach to execution: creating a climate for change, engaging and enabling the whole organization, and implementing and sustaining change. Hands-on diagnostics—including a crucial "change readiness module"—reveal the dynamics that will help or hinder success at each phase of the change process. Both flexible and scaleable, the frameworks presented in this guide can be tailored for any size or type of change initiative. Filled with practical tools, checklists, and expert commentary, this must-have guide translates the most powerful approaches available for creating successful change into concrete, actionable steps for you and your organization. Dan Cohen is the co-author, with John P. Kotter, of The Heart of Change, and a principal with Deloitte Consulting, LLC.

Quality Control In The Age Of Risk Management An Issue Of Clinics In Laboratory Medicine E Book

Quality Control in the age of Risk Management  An Issue of Clinics in Laboratory Medicine  E Book PDF
Author: James O. Westgard
Publisher: Elsevier Health Sciences
ISBN: 1455772313
Size: 26.30 MB
Format: PDF, ePub
Category : Medical
Languages : en
Pages : 220
View: 1558

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Book Description: In October of 2011, CLSI published a new guideline EP23A on “Laboratory Quality Control Based on Risk Management. In March, 2012, CMS announced its intention to incorporate key concepts from EP23A into its Interpretative Guidelines and QC policy for “Individualized Quality Control Plans. Thus begins a new era of Quality Control in the Age of Risk Management. This issue is intended to help laboratories with the transition between traditional QC practices and the new risk management approach. Laboratories face a steep learning curve to apply risk analysis for identifying and prioritizing failure-modes, developing and implementing control mechanisms to detect those failure-modes, and assessing the acceptability of the residual risks that exist after implementation of a QC Plan. One of the main benefits of the new risk analysis based QC Plans should be an integration of all the control mechanisms that are needed to monitor the total testing process, including pre-analytic, analytic, and post-analytic controls. One of the main risks of the new approach is an expectation that Statistical QC is no longer important, even though SQC still remains the most useful and flexible approach for monitoring the quality of the analytic process. The key to the future is the successful integration of all these control mechanisms to provide a cost-effective quality system that monitors all phases of the total testing process. This issue should help laboratories understand the evolution of QC practices to include risk management, but also to recognize the need to maintain traditional techniques such as Statistical QC, especially during the transition to well-designed and carefully-validated QC Plans. Risk analysis may be risky business unless laboratories proceed carefully and cautiously.

Hospitals Health Care Organizations

Hospitals   Health Care Organizations PDF
Author: David Edward Marcinko
Publisher: CRC Press
ISBN: 1466575816
Size: 27.36 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 413
View: 7017

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Book Description: Drawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies addresses decreasing revenues, increasing costs, and growing consumer expectations in today‘s increasingly competi